Διαχείριση Χαρτοφυλακίων και Ληξιπρόθεσμων Απαιτήσεων

Credit Servicing & Portfolio Management
As a master servicer and a debt servicer Eurobank FPS customises its credit servicing operations to the interests of investors and the conditions of debtors.

Master servicing

We manage all types of debt throughout the debt life cycle and at all levels of delinquency, and we are committed to serving the interests of investors.

Targeted management practices

We adapt the way we manage each portfolio to the interests and expectations of each individual investor and the features of the portfolios we are assigned. We fulfil all the servicing needs of our investors.
To maximise the returns of every investment, we adopt targeted debt management solutions depending on each debtor category.
We use multiple communication channels across Greece and we support all payment methods.

Comprehensive range of services

We use our infrastructure to meet all servicing purposes and business objectives.
We support efficiently all the operations, from campaign design to personalised case management for the final settlement of debts.
We manage and monitor:
  • Cash flow processes
  • Portfolios and submission of regulatory reports
  • Internal and external channels and sub servicers
  • Legal actions
We offer portfolio segmentation and approach debtors using fitting restructuring solutions and communication methods.

Debt servicing

We work with selected channels and experienced, fully-trained professionals

Result-oriented

To meet the needs of debtors efficiently, we:
  • Assign the cases to suitable management channels.
  • Use methods that fully align with the portfolio segmentation.
  • View each case both at account and at customer level.

Experienced associates

We use effective management channels and work with reliable associates with long experience in managing debtors that find it hard to meet their borrowing obligations.
Our representatives at the call centres, our relationship managers and all our associates have been trained in finding viable solutions for the debtors. They take into account the living conditions of debtors coupled with their expectations.
We believe that it is important to train our people continuously and we invest in it.

Comprehensive management services

We offer extra services for NPL portfolios being transacted.

Due diligence advisory

We carry our all types of economic analysis / evaluation exercises (due diligence) for transacted NPL portfolios.

Securitisation operations

We support securitisation operations which ensure that the required portfolio management activities are fully covered.
Discover the securitisation operations we support.

Your details